"Can I remove the neck of the guitar?"
No, your guitar is now hardwired into a single unit. Please DO NOT REMOVE THE NECK! If the neck is removed, board re-soldering will be required!
(Certain Guitars have enough slack in the neck fret cable management to allow faceplate exchange, if you are not comfortable please do not attempt to remove your faceplate) ex. Les Paul, World Tour, etc.)
"Do I need the 'DFNT Mod Tool' for the Guitar to work?"
No, Your guitar is tuned to work right out of the box, if you don't want to change any RGB settings, it's not necessary to download.
"My whammy bar is not activating in CloneHero, what can I do?"
Your whammy has been calibrated to Default CloneHero Axis settings. Before considering manual recalibration through the Mod Tool, we suggest ensuring your whammy axis is set to Default in CH.
"What devices, consoles and games will my guitar work on?"
Your guitar is tuned in 1 of our 3 custom configurations (with more to come) The DFNT ID card that arrived in your box will tell you which tuning your guitar has.
Alternatively you can open the DFNT Mod Tool v1 with your guitar plugged in and it will tell you.
Betty v1:
Compatible with Windows, Mac, Linux, also works with PS3 and Xbox360. CloneHero, YARG, WT:DFE, Better GH3, Fret Smasher, Emulators, Fortnite Festival via Keyboard mode, and more.
(PS4, PS5, Xbox One, Xbox One S, Xbox One Series S, Xbox One Series X in Keyboard mode,
(via holding Green while plugging the guitar in)
(Switch compatible by holding Yellow then tap Start)
Jessica v1:
Compatible with Windows, Mac, Linux, also works with PS3 and Xbox360. CloneHero, YARG, WT:DFE, Better GH3, Fret Smasher, Emulators, Fortnite Festival via Keyboard mode, and more.
(PS4, PS5, Xbox One, Xbox One S, Xbox One Series S, Xbox One Series X in Keyboard mode,
(via holding Green while plugging the guitar in))
(Switch compatible by holding Yellow then tap Start)
Auth cable for additional console compatibility.
Janie v1:
Compatible with Windows, Mac, Linux, also works with Xbox Series X / S via Keyboard mode. CloneHero, YARG, WT:DFE, Better GH3, Fret Smasher, Emulators, Fortnite Festival via Keyboard mode, and more.
(To enter Keyboard mode for Fortnite Festival: Hold Start while plugging your guitar in)
(For Xbox X / S mode: Hold Select while plugging your guitar in)
Some guitars may come with a console Auth cable pre-installed, and some will not.
If your guitar is not connecting to a specific console after properly attempting to enter it's respective mode, you may need to add an Auth cable or an appropriate adapter.
"My game isn't seeing my controller, but my PC/Mac/Linux device can see it"
If your controller is not recognized immediately by your game ( CloneHero, YARG, WT:DFE, Better GH3, Fret Smasher, Fortnite Festival, Etc. )
You might need to map your guitar inside of the game manually (Xinput controller mapping).
Fortnite Festival requires keyboard mode to be enabled, we will upload a tutorial on this as soon as we can to assist.
"My PC/Mac/Linux Device isn't detecting my controller, what should I do?"
If your controller is not recognized by your device, You will want to download the DFNT Mod Tool v1 from our GitHub (If you don't already have it)
and Factory Reset your Guitar to it's default configuration (Jessica, Betty, or Janie), Your guitar will have come with information inside of the box that has your shipped configuration / tuning details.
Please reach out if you have any trouble.
HOW DO I CHANGE MY SETTINGS?
If you would like to change any of your settings, the DFNT Mod Tool v1 can be downloaded via our GitHub thru the Downloads page.
The Tool is a controller configurator build of 'Santroller' made specifically for the use of configuring DFNT's custom guitar controllers.
If you have any experience with Santroller Configurators you will be right at home, and if you are new, we find it highly intuitive to learn, but of course if you have any questions about your guitar or the DFNT Mod Tool v1 please reach out to dfntsupport@gmail.com
MORE INFO & RETURNS
(Photo & Video Tutorials Coming Soon)
Our guitars are set to the highest polling rate (1000Hz, lowest latency), with each guitar
tested thoroughly and tuned to perfection, with a default lighting scheme (Green Red Yellow Blue Orange)
or color themed lighting depending on each individual guitar.
These guitars are between 17-21 years old and they may have scuffs and scratches from wear and storage over time, we do our best to buff and polish what we can, but please understand they are not brand new.
Please review all photos carefully before purchase, additional photos and videos can be requested at dfntsupport@gmail.com
Please send the DFNT ID of the guitar you are interested in with either "photo" or "video" in the subject line, and describe what you would like to see in better detail in the body of your email.
Thank you again!
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We will have better FAQ's and Tutorials as soon as we can!
For any quality issues regarding your guitar, be sure to provide clear photos of the product with it's ID Card on a flat, well-lit surface and include this in your email to us at defiant-shop@support.fourthwall.com
This quick and simple step will help us provide a speedy resolution.
Returns should be no later than 21 days (3 weeks) after you have received your guitar.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production / is shipped.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 21 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the ID Card and error clearly displayed.
Please email us with these details at contact@support.dfnt.store
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.dfnt.store. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.